Return Policy

Returns & Change of Mind

Return requests are tricky as there is a cost involved with every transaction. eg, sales, training, testing, packaging, delivery, liaising with suppliers (some won’t accept returns), lost opportunities, etc.

There is no legal requirement for a business to accept returns for reasons such as “change of mind” or “wrong item selected” or “found it difficult to setup” or “had a minor problem.” This is because the law protects businesses as well as consumers.

However, in some cases, but not all cases, a return may be accepted by CaliBean Coffee Machines in exchange for a store credit.

• For items that are unused and in sealed packaging I may offer store credit (less a 10% re-stocking fee, less shipping). The re-stocking fee is there to cover cost and time involved with a return transaction.
• For items that have been used but are in “as new” condition I may offer store credit (less a 20% return fee, less shipping). The return fee is there because even a well cleaned item that looks “as new” is a second hand item so it cannot (and will not) be re-sold to a new customer as a new item.

Refunds are never offered so please do not ask. Please appreciate that any offer to accept a return in exchange for store credit is going above and beyond what is legally required.

Specifications

It is not uncommon for there to be differences in product specifications between countries. Some counties will even have different versions of equipment. There are often changes to specifications due to continuous improvement and sometimes products in the US will not have the changes at the same time as products in other countries.

When you buy from CaliBean Coffee Machines you accept that you are not entitled to an exchange or to a refund due to differences in specifications between what is available in the US and what is available in other countires.